Dr. Amritesh

Assistant Professor, Business Management Area
Humanities and Social Sciences


Amritesh is presently working as Assistant Professor at IIT Ropar in the department of Humanities and Social Sciences. Before that, he has worked at the same position at BITS-Pilani Dubai Campus (Dubai) and IILM institute of Business & Management, Gurgaon (India). He has completed his Ph.D. (Service Operations) and M.Tech. from ‘Industrial and Management Engineering Department’ of IIT Kanpur. His articles are published in many reputed international journals and conferences.

Areas of Research

Marketing of Services
Online services
Information Science


PhD. (Service Operations), IIT Kanpur.
M.Tech. Industrial & Management Engineering, IIT Kanpur.
B.E. BIT Sindri, Dhanbad.

Selected Publications/Patents

1.Amritesh, Misra, S.C., and Chatterjee, J. (2016), “Quality Framework for Credence Based Informational Services: Applying KANO’s Method". DOI:10.1080/14783363.2016.1171704. Total Quality Management & Business Excellence  Taylor and Francis.
2. Amritesh and Misra, S.C. (2014), ‘Conceptual Modeling for Knowledge Management to support Agile Software Development’. Vol. 29, No. 4, pp. 496-511, Knowledge Engineering Review Cambridge University Press..
3. Amritesh, Misra, S.C., and Chatterjee, J. (2014) “Emerging Scenario of Online Counseling Services in India: A case of e-government intervention”. Vol. 8, No. 4, pp. 569-596, Transforming Government: People, Process and Policy
4. Amritesh, Misra, S.C., and Chatterjee, J. (2014), “Conceptualizing e-government service quality under credence based settings: A Case of e-counseling in India". Vol. 31. No. 7, pp. 764-787, International Journal of Quality & Reliability Management
5. Amritesh, Misra, S.C., and Chatterjee, J. (2013) “Positioning e-Government services in the credence based setting: Illustrating an Indian Context”. Vol. 7, No. 3, pp. 393-409, Transforming Government: People, Process and Policy